Return & Refund Policy

At Northwest Peps, we are committed to maintaining the highest standards of quality, handling, and customer satisfaction. Due to the sensitive nature of our products, strict quality control protocols, and the inability to verify proper storage and handling once items leave our facility, all sales are final.

Northwest Peps does not accept returns, exchanges, or refunds under any circumstances, except as expressly outlined below.

In the event that an error has occurred on the part of Northwest Peps (including, but not limited to, shipment of incorrect items or incomplete orders), customers must notify us within 7 days of confirmed delivery. Requests must include sufficient documentation (such as order details, photographs, and a description of the issue) for review.

Upon verification of a qualifying error, Northwest Peps may, at its sole discretion, issue store credit in an amount deemed appropriate. No cash refunds will be provided.

Issuance of store credit is not guaranteed and is determined on a case-by-case basis.

Northwest Peps reserves the right to deny any request that does not meet these criteria or where evidence of misuse, mishandling, or unauthorized use is suspected.

While we enforce these policies to ensure product integrity and compliance, we are committed to addressing legitimate concerns promptly and fairly. Our goal is to provide a reliable experience and maintain customer satisfaction within the bounds of our quality and safety standards.